24/7 Roadside Assistance – Help On Site
A professional is usually on site within 15–60 minutes.
In many cases, insurance covers roadside assistance – we’ll check it for you!
If your car lets you down, Tieapu24 comes to the rescue!
Roadside assistance is the fastest solution when the problem can be fixed on site
Roadside assistance means help on the road when the fault or situation can be resolved without towing. Our first priority is to help on site, if it is safe and possible.
If the issue cannot be resolved on site, we arrange the next solution – most often a safe transfer to an agreed destination, such as a repair shop or your home.
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Most common situations where roadside assistance helps
Roadside assistance is the right choice especially when the issue is limited and can be handled quickly and safely on site.
Typical roadside assistance situations:
- The car won’t start (e.g., flat battery)
- Flat tire / tire leak
- Key locked inside the car / doors locked
- Stuck in snow / ditch
- EV or hybrid won’t wake up / 12V battery flat
- Out of fuel
- Winter-related issues, for example:
- Brakes stuck or frozen (e.g., after a car wash)
- Doors or locks stuck / frozen
If you’re not sure how the situation should be handled, call us and we’ll assess whether roadside assistance or towing is the right solution.
If driving could cause additional damage or create a dangerous situation, we recommend car towing.
What roadside assistance includes
Roadside assistance focuses on solving the problem immediately on site. We choose the solution based on the situation and always proceed with safety first. The primary goal is to get your journey moving again on site, if it is possible, sensible, and safe.
Roadside assistance may include, for example:
- Minor on-road assistance
- Fuel delivery
- Help with winter issues (e.g., frozen doors or brakes)
- Initial assessment of a technical fault, if possible (no deep diagnostics)
- Jump start assistance for a flat battery (including EVs and hybrids in 12V situations)
- Guidance to next steps if the issue requires a repair shop or towing
If the problem cannot be resolved safely on site, we guide you directly to the next solution – often safe towing to a repair shop.
How quickly does roadside assistance arrive?
Typical arrival time is 15–60 minutes. Timing depends on your location, traffic, weather, and the nature of the job. If congestion or weather affects the ETA, we’ll tell you right away on the phone.
What happens when you order roadside assistance?
- You call our 24/7 hotline and briefly describe the situation (location + what happened).
- You receive an estimated arrival time and a price estimate before ordering.
- We also check whether your insurance covers roadside assistance (according to policy terms).
- The nearest available unit is dispatched.
- The driver provides assistance safely or guides you to the next solution.
How much does roadside assistance cost – and will insurance cover it?
The price depends on, for example:
- location and distance
- job duration and complexity
- time of day (day / night / holidays)
You’ll receive a price estimate in advance before ordering.
In many cases, roadside assistance is covered by comprehensive or partial comprehensive insurance. We check coverage when you order, and when policy terms are met, billing can be handled according to the insurance terms.
We serve customers of all insurance companies – including If, OP Pohjola, LähiTapiola, POP Insurance, Fennia and Turva (and others according to policy terms).
Staying safe while waiting for the tow truck
- Stop in the safest possible place (right shoulder, rest area, or lay-by).
- Use hazard lights.
- If you have a reflective vest, put it on before exiting the car.
- Place a warning triangle if it is safe to do so.
- Move to a safe place, or wait in the car with your seatbelt fastened. Call us and share your location – we’ll head out immediately.
- Avoid standing on the roadway.
Why choose Tieapu24 roadside assistance?
- 24/7 emergency service – help on the way with one call
- Fast arrival – usually 15–60 minutes
- Clear price estimate before you order
- Clear price estimate before you order
- We check your insurance coverage before you order
Controlled approach – focused on preventing additional damage
Modern equipment and skilled professionals- Our own driver – the job is handled by Tieapu24’s professional driver
Frequently Asked Questions – Roadside Assistance
Customer feedback
Roadside assistance and towing service on site in minutes
Contact us and tell us about your problem – we will help you quickly and professionally.
