Electric Car Roadside Assistance and Towing 24/7
A professional is usually on site within 15–60 minutes.
In many cases, insurance covers towing – we’ll check it for you!
If your car lets you down, Tieapu24 comes to the rescue!
Electric car transport and towing must always be handled correctly
For electric vehicles and hybrids, roadside assistance and towing are not handled the same way as for internal combustion cars. The correct procedure depends on factors such as whether drive mode is active, whether the issue is related to the 12V battery system, whether the vehicle is in a fault state, and what the manufacturer specifies for moving the vehicle.
Our goal is a safe and controlled solution that prevents additional damage and chooses the right approach for the situation — either fixing the issue on-site or transporting the vehicle to a repair shop.
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Most common problem situations (Battery EV / Hybrid / Plug-in Hybrid) Typical reasons to order EV assistance:
- Drive mode will not engage, so the vehicle cannot move
- The EV won’t wake up or the dashboard is dark (often caused by a 12V battery issue)
- The car shows a fault message or warning, and driving no longer feels sensible or safe
- The traction battery charge may not be enough to reach your destination, and you want to avoid being stranded
- The vehicle will not move (e.g., the system prevents drive-off)
- Accident / damage that leaves the vehicle not roadworthy
- Transport to a repair shop when driving could worsen the fault
Important practical principle: if you suspect the battery may be fully depleted before reaching a charging station, or the driving situation feels uncertain, it is often smarter to stop early and arrange controlled transport.
A full battery depletion can increase battery/system issues and may lead to reduced battery capacity or a situation where the car no longer wakes up normally without additional measures.
What we do on-site and when towing is the best option
We always work customer-first with safety as the priority, offering the simplest and easiest solution for the situation. Examples of what we can do:
- Phone assessment: symptoms, warnings, 12V battery status, your location
- On-site basic assessment: can the issue be resolved on-site or is towing to a repair shop needed?
- 12V battery-related issues (often critical in EVs): if the vehicle won’t wake up or drive mode won’t engage, the 12V battery may be the cause
- Safe transport according to manufacturer instructions (e.g., avoiding the wrong towing method)
- Towing to a repair shop or another agreed destination depending on the situation
- Transport to a charging station when that is clearly the safest and most sensible option
An EV should not be forced to move if drive mode is not functioning correctly or the vehicle is in a fault state. Careful, controlled handling often saves time and money.
What to do if your EV shows symptoms on the road
- Turn on hazard lights and move to a safe place to wait
- If you have a reflective vest, put it on before exiting the vehicle
- Do not touch orange high-voltage cables or damaged components
- If you notice smoke, a burning smell, sparking, or suspect battery damage, move farther away and call the emergency number
- Call us and tell us your location + symptoms/warnings. We’ll give you next-step instructions
What happens when you order EV roadside assistance or towing?
- You call our 24/7 hotline and briefly describe the situation (location + symptoms/warnings).
- You get an estimated arrival time and a price estimate before ordering.
- We also check whether your insurance covers roadside assistance or towing (according to policy terms).
- The nearest available unit is dispatched.
- We solve the issue on-site or carry out a safe transfer to the correct destination.
How quickly will help arrive?
Typical arrival time is 15–60 minutes. Timing depends on your location, traffic, weather, and the nature of the job. If congestion or weather affects ETA, we’ll tell you immediately on the phone.
How much does electric vehicle towing cost, and will insurance cover it?
The price depends on, for example:
- location and distance
- job duration and complexity
- time of day (day / night / holidays)
You’ll get a price estimate before ordering.
In many cases, roadside assistance or towing is covered by comprehensive or partial comprehensive insurance. We check coverage when you order, and when policy terms are met, billing can be handled according to the insurance terms.
We serve customers of all insurance companies – including If, OP Pohjola, LähiTapiola, POP Insurance, Fennia and Turva (and others according to policy terms).
Why choose Tieapu24 for EV towing and roadside assistance?
- 24/7 emergency service – help on the way with one call
- Fast arrival – usually 15–60 minutes
- Clear price estimate before you order
- Clear price estimate before you order
- We check your insurance coverage before you order
Controlled approach – focused on preventing additional damage
Modern equipment and skilled professionals- Our own driver – the job is handled by Tieapu24’s professional driver
Frequently Asked Questions – EV Towing and Roadside Assistance
Customer feedback
Roadside assistance and towing service on site in minutes
Contact us and tell us about your problem – we will help you quickly and professionally.
